Work
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- Leveraged user interview data to understand critical problem
- Led team through design and implementation
- Established pathway for similar projects in the future
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User Interviews
- Led the library through its first ever user interview project
- Analyzed more than 11 hours of recorded interviews
- Identified and prioritized high impact problems
- Documented interview data for future use and interview process for future projects
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Bootstrapping a UX team
- Rebuilt the User Experience team from the ground up
- Developed internal talent around UX research methods
- Established a streamlined framework for UX research projects